General Policies and FAQ
Many of your most frequently asked questions are answered below. For any questions not answered below, please do not hesitate to contact us! You can also reach us by phone at 704-225-3592.
SC Sales Tax
We are located in Rock Hill, SC and all residents of the state of SC are required to pay state taxes on goods sold by law. South Carolina State tax is 7.0%. Once you check out, you will see the state tax listed in your shopping cart.
Refunds and Exchanges
If you are unsatisfied with your order, we will exchange your products for any other product in our store. Refunds must be requested within 7-10 days of the receipt of the item (receipt of the item will be determined by post office delivery date via USPS Delivery confirmation service). The original item must be mailed back to us and must be in “like new” condition. Please note that no refunds or exchanges will be processed until we have received your product return. A refund or credit will be made for the price of your order, plus any taxes and shipping billed on your original order minus any coupons or discounts used. Return shipping fees will not be refunded..
On all of our hand-crafted products may have small differences from product to product. Please keep this in mind when you are requesting as exchange. Please note, as with refunds, no credit will be issued until we have received the item back from you. On incenses, herbs and oil blends, no exchanges or refunds will be given if more than 25% of the product has been used already. We must receive the item from you within 7-10 days of delivery date. A credit will be issued that includes your original price, taxes and original shipping cost of the order minus any coupons applied. Return shipping fees will not be credited.
If a product was damaged in shipping, we will gladly exchange it once you ship the damaged product back to us. A refund for return shipping amount will be credited to your paypal or credit card account once we receive the item, so please be sure that the correct shipping amount is displayed on the label by the carrier. If the label does not show the shipping fees, we will not be able to credit them back to you.
What Countries do you ship to?
We ship worldwide!
Can you tell me what each herb does for medical problems? Also can you tell me how much of an herb to take or to mix?
Due to FDA regulations, we are unable to provide specific dosage information. We are also unable to answer questions requesting medical/healthcare advice. Please consult with a healthcare professional for more information.
Can you email me a list of your products?
No. Our products are available online here. You can also place your order on Amazon, Sears Marketplace and Etsy. We will not accept email orders unless you are placing a bulk or custom order (custom orders will only be done for items not currently listed on our online catalog, but which can be special ordered).
When will my order ship?
We have streamlined our order processing in order to provide faster services to our customers. We will pull your order for processing within 1-2 days of your order being placed (this will often happen the same day). Once your order is pulled for packing, we will also print your shipping label, so you will receive a tracking number. Please note that your order will then go to processing to be filled. This can take as little as 1 day or as much as 2-3 days depending on order volume. Once your order is packed then it will be shipped. Please note: You will NOT be able to track your package with the tracking number received until AFTER your order ships, which should be 2-4 days after you placed your order unless you added priority processing.
Do you offer Priority Processing and Shipping?
Yes, please be sure to choose the appropriate shipping option at check out. Our new partnership with FEDEX will also allow us to offer overnight shipping if needed.
Do you offer FREE SHIPPING?
Yes. Orders over $200 will ship for free in the United States. We cannot offer free shipping for international orders yet. Sorry! Free shipping only applies to orders placed through us directly – you cannot receive it on Amazon or Etsy!
Why can’t I track my order yet?
Please see “when will my order ship” above. Thank you!
Do you offer store pickup if I live in SC?
Yes! Be sure to choose the in-store pickup option and give us about 2 days to have the order ready for you.
Can I order by phone?
No – we do not accept phone orders.
Do you take checks or money orders?
No. Unfortunately we no longer accept checks or money orders.
Can I get a paper or printed catalog?
No. We do not have a print catalog. All of our products are available online, with the most current prices.
Can I buy wholesale?
No we do not – our business is retail only.
Do you ever have coupons or promotions?
To receive promotional offers, please sign up for our newsletter. We offer discounts through the use of Coupon Codes (for online orders) or in-store coupons (for in-store discounts, which you must bring into the store in order to redeem). Additional Coupon Codes may be made available to our friends on Facebook and Twitter.
Do you offer Gift Certificates?
We do offer gift certificates but only for in-store purchases. Our gift certificates cannot be redeemed online.
Are you Certified Organic?
Yes we are! We are Certified Organic through our parent company Raven Moon Emporium, LLC. Raven Moonlight is a trademark owned by Raven Moon Emporium:
For Additional questions, just call us at 704-225-3592