Many of your most frequently asked questions are answered below. For any questions not answered below, please do not hesitate to contact us! You can also reach us by phone at 704-225-3592.
We accept many payment forms – choose the one that is the most convenient for you!
- Use your paypal account, pay with a credit card (Visa, Master Card) if you do not have a paypal account or e-check through Paypal!
- Pay with your Visa, Master Card, Amex or Discover Card without having a paypal account!
Paypal will generally process immediately, which guarantees you the fastest possible order processing. Paypal orders will generally ship within 7-10 days of when they were placed. Paypal E-check payments will generally clear within 5-7 business days. Please note that orders will NOT be shipped until all e-checks clear. All paypal payments will appear on your statement as RAVENMOON
We also accept Visa/MC/AMEX/Discover without a paypal account. We still process via paypal – simply choose the “I do not have a paypal account” on the bottom of the paypal payment page to pay with your credit card.
Please note that we no longer accept cashier’s check orders. This is because many customers place orders and never send in the payment. Many of our items are unique – and we cannot hold that item out of stock unless we have payment. If you do not have a credit card, you can pay via direct bank draft through paypal or through Amazon.com’s site.
Once you are checking out, our shopping cart will automatically forward you to our paypal check out page! NOTE: Orders totaling more than $150 will require additional packing time up to 10 days.
SC Sales Tax
We are located in York, SC and all residents of the state of SC are required to pay state taxes on goods sold by law. South Carolina State tax is 7.0%. Once you check out, you will see the state tax listed in your shopping cart. Also, for local customers in the Gaston and Mecklenburg Counties in NC and York County in SC, we offer the convenience of free shipping with every order! All other USA customers can qualify for free shipping on all orders over $150!
Refunds and Exchanges
If you are unsatisfied with your order, we will exchange your products for any other product in our store. Refunds must be requested within 7-10 days of the receipt of the item (receipt of the item will be determined by post office delivery date via USPS Delivery confirmation service). The original item must be mailed back to us and must be in “like new” condition. Please note that no refunds or exchanges will be processed until we have received your product return. A refund or credit will be made for the price of your order, plus any taxes and shipping billed on your original order minus any coupons or discounts used. Return shipping fees will not be refunded..
On all of our hand-crafted products may have small differences from product to product. Please keep this in mind when you are requesting as exchange. Please note, as with refunds, no credit will be issued until we have received the item back from you. On incenses, herbs and oil blends, no exchanges or refunds will be given if more than 25% of the product has been used already. We must receive the item from you within 7-10 days of delivery date. A credit will be issued that includes your original price, taxes and original shipping cost of the order minus any coupons applied. Return shipping fees will not be credited.
If a product was damaged in shipping, we will gladly exchange it once you ship the damaged product back to us. A refund for return shipping amount will be credited to your paypal or credit card account once we receive the item, so please be sure that the correct shipping amount is displayed on the label by the carrier. If the label does not show the shipping fees, we will not be able to credit them back to you.
In all refunds and exchanges, please be sure that the entire product is shipped back to us along with any product accessories. Thank you
You can inquire about your order via email at: contact us. Please allow 24 hours for us to respond to your inquiries. You can also log in to the shopping cart at anytime to check the status of your order. Email is truly the best way to reach us, as we spend most of our day in our apothecary blending herbs!
If you would like to reach us by phone, you may contact us at: 704-225-3592 . Please leave us a message if we are away from the phone and we will contact you back the same day! We now also accept phone orders, so if you wish to place your order by phone, feel free to contact us! Please note, you will not be able to check the status of your phone order online as you can with an internet order.,
Our business hours are as follows:
Monday thru Friday 3PM to 11PM EST
Saturday and Sunday 3PM to 6PM EST
About our “Do Not Ship” List
We currently keep a “Do not ship list” which includes customers that have left us negative or neutral feedback on Amazon.com, Ebay or Etsy. Our feedback rating on these sites is extremely important to us and is one of the things that can prevent us from being able to do business on these sites again. Therefore, in order to protect our ability to continue to do business on these websites, we will not be filling orders for customers who left negative or neutral feedback if the order is placed through one of these sites. Customers can always place orders from us directly on our website. If you would like to keep purchasing our products from these websites, please contact us BEFORE you post your feedback to give us a chance to resolve any issues you may have. Feedback seriously affects our ability to continue to offer our products on these sites and we will take great care to maintain the best possible rating with all of these marketplaces.
Please note! We treat all of our customers with love and respect and we expect the same from all of our customers. We love our customers as well as our business and reserve the right to decline to do business with a customer who is rude, uses foul language in their communications with us or who wishes to bring harm to others. Everything we do in our shop is done via perfect love and perfect trust – this is the energy we that want to send out to our customers to enrich their lives. We love our customers and only want the very best for them – we hope to forge lifelong relationships with our customers. We know that is is one of the reasons customers keep coming back to us and we love that! Some customers who do not fit that model will be added to our do not ship list and will not be able to purchase from us again in the future. We do this to protect ourselves, our business and all of our customers!