Please take a moment to review our shipping policies below:

If you are unsatisfied with your order, we will exchange your products for any other product in our store. Refunds must be requested within 7-10 days of the receipt of the item (receipt of the item will be determined by post office delivery date via USPS Delivery confirmation service). The original item must be mailed back to us and must be in "like new" condition. Please note that no refunds or exchanges will be processed until we have received your product return. A refund or credit will be made for the price of your order, plus any taxes and shipping billed on your original order minus any coupons or discounts used. Return shipping fees will not be refunded.

On all of our hand-crafted products may have small differences from product to product. Please keep this in mind when you are requesting as exchange. Please note, as with refunds, no credit will be issued until we have received the item back from you. On incenses, herbs and oil blends, no exchanges or refunds will be given if more than 25% of the product has been used already. We must receive the item from you within 7-10 days of delivery date. A credit will be issued that includes your original price, taxes and original shipping cost of the order minus any coupons applied. Return shipping fees will not be credited.

If a product was damaged in shipping, we will gladly exchange it once you ship the damaged product back to us. A refund for return shipping amount will be credited to your paypal or credit card account once we receive the item, so please be sure that the correct shipping amount is displayed on the label by the carrier. If the label does not show the shipping fees, we will not be able to credit them back to you.

In all refunds and exchanges, please be sure that the entire product is shipped back to us along with any product accessories. Thank you!

For more details on store policies - please visit our Store Policies page.

If you would like to reach us by phone, you may contact us at: 704-225-3592 . Please leave us a message if we are away from the phone and we will contact you back the same day! We now also accept phone orders, so if you wish to place your order by phone, feel free to contact us! Please note, you will not be able to check the status of your phone order online as you can with an internet order.