All of our USA and Canada shipping is done through the United States Post Office (USPS). Currently we are shipping in all 50 states in the US and to Canada. Canadian orders will be shipping through USPS Global delivery. For international orders under $100 we will ship via USPS Global Delivery – for all orders over $100 they will be shipped by either UPS or FEDEX – shipping costs for these orders will be a bit higher than the regular USPS delivery. If you prefer to have your international order over $100 shipped via USPS delivery, please contact us before you place your order to make arrangements!
How long will it take my order to ship?
Because our products are hand-crafted, most individually ONLY after you order it, it will take us about 3-5 days to prepare your order, however, depending on how many orders we have on queue it may take longer. None of our products are pre-mixed – this includes our entire product line, including incenses, shower gels, ointments, baths and more! Most herbal blends and oils, as well as rune sets, wrapped points and many other hand-crafted items in our catalog are made for you only after you order them. Herbal Samplers are freshly packed and never pulled from a shelf. Each product is prepared with care and attention to detail and we believe that the results are well worth the wait! For larger orders (generally orders over $200) it may take us extra time to process and create your order. Your order will remain in the “Processing” phase until we are ready to pack and ship your order, and if you paid by credit card, your card will not be charged until your order is moved to the “packing” phase. Please bear with us – if you are looking for speed over quality, we are probably *not* the shop for you. Our processing times will always depend on how many orders we have processing – around the holidays, our volume picks up significantly and it can takes us longer to process orders, so we ask that you order your products early to ensure you get them in time!
Please note: due to our seller agreements with Amazon.com all Amazon orders will receive priority processing. We offer a limited catalog of products on that site but many of the items listed there will ship within 2-4 days. Products are a little more expensive and shipping costs are also a little higher for this very reason but if speed is important to you – please make your purchase at our store on Amazon.com!
Average Shipping Time for orders on all outlets
** Orders placed through our website receive reduced shipping charges and reduced pricing per item – the trade-off is that it takes longer to ship. If you need your products immediately, please be sure to order through our Amazon.com store! Please plan accordingly when ordering supplies for a specific date such as a sabbat or esbat celebration! If you need it by a certain date, your best bet is to order via Amazon.com to ensure you get it on time! **
PLEASE NOTE – shipping times above are for NON-HOLIDAY times. During our holiday window (November 15th thru Feb 1 generally) there may be extended delays in processing. Please plan accordingly for holiday shipping. Thank you!
For more questions about shipping, please feel free to call us at 704-225-3592 or you can contact us! (we will generally respond to your request within 24-48 hours – we can respond faster to phone inquiries over email inquiries!)
Do you offer Expedited shipping?
We currently do not offer any expedited order processing, or shipping! Your complete satisfaction is our goal, and we will do our best to work with any deadlines, gift items or shipping needs you may have – just let us know ahead of time and we will do our best to accommodate you! If you have an order that needs to go out immediately we can try to move your order up the line and get it quickly – please be sure to email or call us BEFORE you place the order to make arrangements. Also please note that while we love to do our best to work with you time constraints and special circumstances, we cannot expedite every order you place, so please plan accordingly! For faster shipping be sure to place your order at our Amazon.com store.
All international shipping orders must be placed via our Etsy store. We are no longer offering international shipping via Amazon. Depending on customs, your order can take 1 week to up to 4-5 weeks to be delivered (it is very unusual for it to take that long, but it has happened in the past). It will all depend on how fast your country will clear through customs.
Please note: due to increased international security, some Canadian and international orders may experience a delay in shipping transit for 2 – 4 weeks depending on your country. This delay is solely with the shipping company and customs clearing and unfortunately out of our control. Thank you for your understanding and patience!
Please understand that during holiday times we have a surge in business and our shipping times may take a longer than normal. We refuse to compromise on the quality of our products and as with all good times, products take time to craft. We ask for your understanding during this time and to please plan accordingly. Seasonal delays can run anytime from late October to early February depending on volume. Thank you in advance for your understanding and cooperation!