Refunds and Exchanges
Hand-blended products such as incenses and oils are non-refundable. All opened or used products purchased through Raven Moonlight Botanicals are non-refundable.Please make sure you intend to order what you selected before you finalize the order. Please click on the products to read descriptions for each product. We do not accept returns for any other reason not related to a mistake at our end. The raw materials we offer are all natural and, as such, may vary in color, consistency and aroma from batch to batch.
Refunds on non-hand-blended and unopened products must be requested within 7-10 days of the receipt of the item (receipt of the item will be determined by post office delivery date via USPS Delivery confirmation service). The original item must be mailed back to us and must be in “like new” condition. Please note that no refunds or exchanges will be processed until we have received your product return. A refund or credit will be made for the price of your order, plus any taxes and shipping billed on your original order minus any coupons or discounts used. Shipping fees will not be refunded..
If a product was damaged in shipping, we will gladly exchange it once you ship the damaged product back to us. A refund for return shipping amount will be credited to your paypal or credit card account once we receive the item, so please be sure that the correct shipping amount is displayed on the label by the carrier. If the label does not show the shipping fees, we will not be able to credit them back to you.